Pros 
Cons A Reputation Built on Reliability and Skill
Northern Rivers Brake & Exhaust, also known as Savins Radiator Service, has established a strong reputation among Lismore residents. With an impressive rating of 4.6 out of 5, this local mechanic is noted for tackling a range of automotive issues from exhaust installation to full-service maintenance.
Key Highlights:
- Diverse Capabilities: From working on classic Mopar vehicles to modern cars, Jake and his team showcase their versatility in handling everything, including:
- Exhaust systems
- Steering components
- Electrical systems
- Carburetion setups
- Customer-Centric Approach: Reports indicate that Savins staff exhibit patience and customer friendliness. One customer stated, “Jake was able to work out the parts required and exhibited impressive techniques on tough jobs."
Achievements:
- Completing complex jobs under time constraints (e.g., working late on a Saturday to prepare a car for a Sunday club run).
- Expertly handling projects, such as creating custom exhaust systems that enhance both performance and acoustics.
Navigating Challenges: A Mixed Bag of Experiences
While many customers sing the praises of Northern Rivers Brake & Exhaust, others have reported less satisfactory experiences. The challenge lies in the variability of service depending on the job complexity and clarity in communication.
Customer Experiences:
- Positive Reviews:
- One satisfied customer shared, “I now have him working on the next few jobs, so yes, I recommend him.” This highlights the loyalty built through effective service.
- Critical Feedback:
- A customer reported a costly experience involving their Ford Ranger, stating they “kept my car for 8 full days” and charged “$2,200 in labour,” which raised concerns about cost transparency.
Common Complaints:
- Communication Issues: A critical aspect seems to be inconsistencies in updating customers about the status of their vehicles.
- Quality Control: Some clients experienced issues such as a broken MAF sensor after service and missing parts.
Exceptional Service for Unique Vehicle Needs
Savins Radiator Service stands out for its ability to tackle unique vehicle modifications and repairs. Their expertise seems particularly valuable for those with specialised vehicles demanding custom solutions.
Notable Services:
- Custom Exhaust Installation: Their ability to create custom exhaust solutions has garnered attention from parents concerned about noise levels. One parent happily noted, "Savins had the ultimate solution... now my neighbours are happy and my son is happy."
- Thorough Diagnoses and Repairs: Customers praised the shop for not only addressing primary concerns but also flagging additional issues that presented potential problems.
Customer Testimonials:
- “Always willing to chat about issues, good explanations of costs,” shared a customer post-service.
- A Brisbane traveler expressed gratitude for timely assistance, stating, “Good bloke, straight up, and actually knows what he’s doing.”
Commitment to Community and Customer Satisfaction
Northern Rivers Brake & Exhaust / Savins Radiator Service shows a genuine commitment to serving the local community. Their reputation relies less solely on technical expertise and more on the relationships they build with customers.
Customer Loyalty:
- Clients returning for additional services reflect the high level of trust in the shop.
- Reviews frequently mention the polite and friendly demeanor of all staff members, which contributes to a pleasant service atmosphere.
Suggestions for Improvement:
- Payment Options: A customer recommended offering bank transfer payments as an alternative to card payments to enhance convenience.
- Fostering Communication: Continued emphasis on effective communication could elevate the overall customer experience and fix the few gaps in service reported by some clients.
In summary, Northern Rivers Brake & Exhaust / Savins Radiator Service shines in Lismore's auto repair scene with its unique combination of expertise, community service, and dedication to customer satisfaction. While some areas could benefit from refinements, the overall attributes and services they provide make them a noteworthy choice for auto repairs in the region.