Pros 
Cons A Trustworthy Choice for EV Owners
Exalt'd Automotive, based in Nunawading, is quickly becoming a beacon for electric vehicle (EV) owners seeking reliable and expert car care. Established with a focus on electric vehicle technology, the workshop has garnered a stellar reputation within the local community for its deep understanding of various EV models and comprehensive care.
Customer experiences highlight:
- Expertise with EVs: Gabriel and his small team display impressive knowledge about electric vehicles, as demonstrated by their ability to handle complexities that other mechanics might shy away from, like third-party performance components in vehicles such as Tesla models.
- Attention to detail: Customers have noted that Gabriel’s thorough diagnostic processes often uncover issues that previous inspections missed, ensuring that all underlying concerns are addressed.
“Gabriel was very thorough and found a few little issues missed by both my RACQ inspection and the Queensland Safety Certificate inspection.” – A satisfied BMW i3 owner
Exceptional Services Tailored to Your Needs
Exalt'd Automotive doesn’t just rest on its laurels; it offers a broad range of services tailored specifically to the needs of modern EVs along with traditional vehicles. This innovative mechanic is dedicated to ensuring each vehicle operates at peak performance.
Comprehensive offerings include:
- Roadworthy Certificates and Diagnostics: Vital services for those needing to register their EVs in Victoria, ensuring compliance and safety.
- Oil Changes: Regular maintenance is crucial, and Exalt'd takes care of routine tasks like oil changes efficiently.
- Alignments and Repairs: Whether tackling complex suspension systems or regular mechanical work, Gabriel’s proactive approach ensures each vehicle runs smoothly.
“My Tesla now handles like new!” – Happy customer post wheel alignment
Open Communication and Honesty
One of the standout features of Exalt'd Automotive is the transparent communication that customers can expect. Gabriel's approach fosters trust among clients, making it easier to understand the necessary repairs and associated costs.
Customer feedback reveals:
- Clear Communication: Gabriel ensures that customers are fully aware of what repairs are needed before proceeding, avoiding shock bills after services.
- Honesty in Pricing: Reviews consistently praise the competitive pricing without unexpected upsells, allowing customers to feel assured that they are receiving fair value for their money.
“Their service is always top-notch… no sneaky upselling or surprises.” – Regular customer affirming trust
Areas for Improvement and Customer Concerns
While most reviews positively highlight the expertise and professionalism at Exalt'd Automotive, not all experiences have been entirely flawless. A few customers have expressed concerns, reflecting areas where the business could improve:
Notable concerns:
- Communication Issues: A customer reported a negative experience with a phone call reportedly ending abruptly, which left them feeling discouraged about seeking services in the future.
- Accessibility: As a tucked-away workshop, some customers might find it challenging to locate Exalt'd Automotive, which could deter potential visits.
However, it’s essential to view these concerns within the context of the generally positive feedback received. Many customers return and recommend the mechanic without hesitation, indicating that the overall service experience tends to outweigh individual mishaps.
In summary, Exalt'd Automotive stands as a highly recommended choice for car owners in Melbourne, particularly for those with electric vehicles. The combination of deep understanding of modern automotive technologies, honest pricing, and clear communication positions this mechanic as a top contender in the competitive car repair market.